The Federal Competition and Consumer Protection Commission has commenced an investigation into the abrupt exit of ride hailing company Uber from Nigeria, with the regulator examining whether the company left behind unresolved obligations to customers. FCCPC Chief Executive Officer, Tunji Bello, disclosed the development in a message to Bloomberg, saying the commission was particularly concerned about the manner of the company’s departure and any unfulfilled services owed to consumers.
Uber ended its operations in Nigeria on September 2, 2026, bringing to an end its 12 year presence in the country. The company, which launched in Lagos in 2014 before expanding to other Nigerian cities, announced the decision without providing a specific reason, saying only that it had taken the decision following a review of its business operations. The sudden shutdown reportedly caught some riders and drivers by surprise, while Uber said its Help Centre would remain available to assist affected drivers and customers with outstanding issues.
The exit occurred amid increasing competition in Nigeria’s ride hailing market, particularly from Bolt and inDrive, as well as rising operational costs linked to inflation, fuel prices and currency pressures. The development also followed disagreements between Uber and the Federal Airports Authority of Nigeria over the regulation of e hailing services at airports. FAAN Managing Director, Olubunmi Kuku, said the authority’s concerns centred on passenger safety, accountability and the responsibility of ride hailing platforms for drivers operating through their applications.
The FCCPC investigation is expected to determine whether Uber adequately addressed its responsibilities to customers before terminating its services in Nigeria. Beyond the immediate concerns of riders and drivers, the probe could have wider implications for how technology companies withdraw from the Nigerian market and their obligations to consumers when ending operations. Uber’s departure also raises broader questions about the regulatory, economic and operational environment facing global technology companies operating in Nigeria.