Leading fintech platform, PalmPay, has launched a new experience center in Lagos as part of its efforts to improve customer engagement and support. The facility, located in Opebi, Ikeja, is designed to provide real-time assistance to users and serve as a hub for issue resolution and product education.
The commissioning event featured a guided tour of the new office, with partners and customers delivering goodwill messages. With this initiative, PalmPay aims to offer customers a physical location where they can receive personalized support, complementing its existing digital support channels.
According to the company, users can still access customer service via live chat within the app, phone calls, social media, and email. However, the experience center takes customer service a step further by offering in-person assistance, ensuring seamless interactions for users.
PalmPay’s managing director, Chika Nwosu, emphasized that the new office underscores the company’s dedication to customer satisfaction. He stated that the launch reflects PalmPay’s commitment to providing more convenience, support, and innovation to its users.
Recently ranked among the top three fintech brands in customer experience by KPMG, PalmPay continues to expand its footprint in Nigeria. The company plans to establish more experience centers in key states to strengthen customer relationships and drive digital adoption nationwide.