The Lagos ride-hailing sector is facing renewed controversy following claims by the Amalgamated Union of App-Based Transporters of Nigeria (AUATON) that Bolt has slashed fares by 50%, significantly affecting drivers’ earnings. AUATON’s Lagos State Public Relations Officer, Steven Iwindoye, warned of possible protests if the alleged fare cut is not reversed. The union argues that Bolt’s pricing model is hurting drivers already grappling with high operational costs. However, Bolt has denied implementing a blanket fare reduction, stating that its pricing structure remains flexible and influenced by multiple factors.
In exclusive interviews, Bolt drivers Christian and Evans Nwokoro dismissed the claims, stating that they had not encountered passengers receiving a 50% discount. According to them, Bolt’s fare reductions are part of a targeted loyalty program rather than a uniform fare cut. Christian explained that certain long-time customers receive discounts, but these are factored into Bolt’s 25% commission structure, ensuring drivers do not bear the loss directly. He also noted that the company offers performance-based bonuses for high trip completions.
Nwokoro, a six-year Bolt driver, further clarified that fare discounts vary based on passenger history. He cited cases where some customers received substantial discounts, while others got only minor reductions. He also highlighted Bolt’s incentive system, which rewards drivers who meet specific trip targets. Despite these benefits, he admitted that rising fuel prices and maintenance costs have made it harder for drivers to sustain their businesses.
AUATON remains adamant that Bolt’s pricing model disadvantages drivers, alleging that continuous fare slashes are pushing them to financial hardship. The union insists that Bolt prioritizes customer incentives over fair compensation for drivers. While AUATON has yet to declare an official strike, its leaders are engaging stakeholders, including the Nigeria Labour Congress (NLC) and the Ministry of Labour, to press for fairer pricing policies.
The ongoing dispute underscores the broader tension between ride-hailing platforms and drivers over pricing transparency and fair earnings. While Bolt maintains that its fare structure is unchanged, drivers continue to express concerns over high commissions and operational costs. Some drivers, frustrated by the financial strain, reportedly resort to offline deals with passengers to maximize their earnings. The situation remains volatile, with AUATON threatening industrial action if their demands are not met.