Nigerian telecommunications giant, Globacom, has unveiled Glo Café 3.0, an upgraded version of its digital self service platform, alongside an artificial intelligence powered assistant, Gloria, in a move aimed at improving customer experience and making access to its services faster and more convenient.
The company said the upgraded platform was designed to provide subscribers with a more seamless digital experience, enabling them to access essential telecommunications services and manage their accounts through an integrated interface. The introduction of Gloria, the AI powered assistant, is expected to further simplify customer interactions by providing intelligent assistance and responding to subscribers’ enquiries.
The development reflects the growing adoption of artificial intelligence and digital self service solutions within the telecommunications industry, as operators seek innovative ways to improve service delivery, reduce customer response time and enhance engagement. With increasing demand for personalised digital services, the integration of AI into customer support is becoming an important strategy for telecom companies seeking to remain competitive.
Globacom said the innovation formed part of its commitment to leveraging technology to deliver improved services and strengthen its relationship with subscribers. The company expressed optimism that Glo Café 3.0 and Gloria would make its digital platforms more accessible and responsive to customers’ needs, while advancing its broader digital transformation agenda.