Glovo, an on-demand technology platform connecting users to restaurants, supermarkets, and stores, has officially launched its LiveOps Hub in Abuja to strengthen customer service, operational reliability, and talent development across Nigeria.
The new hub is aimed at addressing major challenges in the country’s fast-growing Quick Commerce (Q-commerce) industry, such as low digital trust, unstable infrastructure, and the demand for round-the-clock service. With over 100 trained professionals, the centre will provide real-time operational support for customers, riders, and vendors using the Glovo platform nationwide.
Speaking on the launch, the General Manager of Glovo Nigeria, Lamide Akinola, said the Abuja LiveOps Hub reflects the company’s strong commitment to innovation and human capital development. She explained that the facility integrates advanced Artificial Intelligence systems with human expertise to deliver smooth and secure operations. The hub is equipped with high-speed satellite connectivity and reliable backup power, including solar systems and generators, ensuring 24/7 service availability.
Beyond its operational functions, the Abuja hub also serves as a LiveOps Academy — a talent development centre designed to equip Nigerian professionals with valuable skills in customer service, fraud detection, business analysis, and project management. This initiative is part of Glovo’s broader goal of strengthening Nigeria’s digital ecosystem and fostering a resilient technology-driven economy.
Akinola emphasized that Glovo’s approach combines local understanding, advanced technology, and human capacity to build trust in Nigeria’s digital marketplace. Through the new hub, the company aims to redefine customer experience, promote operational excellence, and position itself as a leader in Africa’s rapidly expanding Q-commerce sector.